Refunds & Returns Policy

We want you to be happy with your order, and if something isn’t right, we’ll do our best to help.

Returns

Our returns policy lasts for 30 days from the date of delivery. Anything submitted for return after 30 days isn’t eligible for a return or refund.

Items that have not been engraved or personalised may be returned if they are unused, in their original packaging and in a resalable condition. Products that are custom made, engraved or personalised through colour printing cannot be returned or refunded once produced unless they are faulty, damaged or incorrect. 

Faulty or Damaged Items

If your order arrives damaged or with an engraving or colour printed personalisation issue, please get in touch with us as soon as possible so we can resolve the problem. We may ask for a photo of the item to help us assess what has happened before arranging a replacement or refund.

If we ask for the item to be returned, we will cover the cost of return postage. Once received and checked, we will confirm your refund or send a replacement.

Change of Mind

If you change your mind and wish to return an item that has not been engraved or personalised, you will need to cover the cost of sending it back to us. Refunds for change-of-mind returns will not include the original shipping charge.

How to Arrange a Return

Please contact us at sales@ecawards.co.uk. We will confirm the address and the next steps of how to proceed.

Refunds

Once your return has been approved and received, your refund will be processed back to your original payment method.
Postage costs are non-refundable unless the item is faulty or sent in error.

Need Help?

If you have any questions about your order or our returns policy, please contact us at sales@ecawards.co.uk